Privacy Policy

1. Introduction

Radiant Wave Digital Marketing (Pty) Ltd, trading as Radiant Wave Systems ("we", "our", "us"), is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Company Registration: 2024/470810/07
Address: 2470 Baumgarten Avenue, Amandasig, Pretoria, South Africa
Email: info@rwsystems.co.za
Phone: +27 83 672 3382

2. POPIA Compliance

We comply with the Protection of Personal Information Act (POPIA) of South Africa. As a responsible party under POPIA, we ensure that:

• Personal information is processed lawfully and in a reasonable manner
• Personal information is collected for specific, explicitly defined, and lawful purposes
• Personal information is adequate, relevant, and not excessive
• Personal information is accurate and kept up to date
• Personal information is kept secure and protected against unauthorized access
• Personal information is not retained longer than necessary

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Full name and surname
• Email address
• Phone number
• Physical address
• Company name and registration details
• Banking details (for payment processing)
• ID number (where required for contracts)

3.2 Technical Information

We automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

4. How We Use Your Information

We use your personal information to:

• Provide and maintain our services
• Process payments and invoices
• Communicate with you about projects and services
• Send important updates and notifications
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: PayFast and Capitec Bank for secure payment processing
• Service Providers: Hosting providers and technical partners who assist in delivering our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• 256-bit SSL/TLS encryption for data transmission
• PCI DSS compliant payment processing
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection

7. Your Rights Under POPIA

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Object: Object to the processing of your information
• Withdraw Consent: Withdraw consent at any time
• Complain: Lodge a complaint with the Information Regulator

To exercise these rights, contact us at info@rwsystems.co.za

8. Cookies

We use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling them may affect site functionality.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Financial records are retained for a minimum of 5 years as required by SARS regulations.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: